Microsoft will provide tools for companies to create their own chatbots

by Alexandru Poloboc

With an overpowering desire to always get to the bottom of things and uncover the truth, Alex spent most of his time working as a news reporter, anchor,… read more

Published on February 8, 2023

Since everybody is mostly talking about this anyway, you most likely heard about the topic. Yes, we are talking about the new chatbot Microsoft is integrating into Bing.

If you haven’t heard yet, Microsoft finally launched its new OpenAI’s ChatGPT-powered browser Edge with the Bing search engine homepage.

As a result, Google immediately responded and announced its very own chatbot, in the form of the new AI-powered BARD.

However, Microsoft decided to provide an alternative for people who don’t want to use either of the above-mentioned products and instead create something of their own.

We will soon be able to create custom versions of ChatGPT

Microsoft has made huge efforts lately to tailor some of its latest products to the needs, and more importantly, specifications of its potential customers.

On that note, a recent CNBC article claims, via unnamed sources, that the tech giant is actually planning to help large businesses, along with schools and governments with the same technology.

The plan here is to help these institutions actually create their own AI chatbots, using OpenAI’s ChatGPT technology.

To give you a better understanding, Microsoft imagines helping users create and operate new chatbots or refine their existing ones with the new technology.

This could actually suggest responses for call-center agents to use during customer service conversations, according to people close to the development process.

Of course, the underlying artificial intelligence model of ChatGPT cannot currently provide substantial answers about anything that happened after 2021, as it hasn’t been trained on recent information.

That being said, Redmond intends for chatbots launched with its business ChatGPT service to contain up-to-date information.

Furthermore, the service should, in theory, also provide citations to specific resources, just as the new Bing and Edge will do.

As you can imagine, one of the major hurdles in giving third parties access to chatbot tools is that they can use a lot of computing power, which translates to a lot of money.

There are also claims Microsoft could give those companies tools that could be used to estimate the costs of running chatbots, and thus keep spending down.

Naturally, interested third parties could also upload their own chatbot data to help improve the answers they give out.

The tech giant and OpenAI could also give those groups the ability to replace the branding with the company’s own brand.

Microsoft and OpenAI are indeed going to make a lot of money by selling chatbot access to others, but there’s no word on how that will work out.

Let’s not exclude the fact that Google most likely has similar plans for its own Bard chatbot technology, which would make total sense.

All that’s left to do now is just wait and see what, how, and most importantly when all of this will happen. Leave a comment below expressing your feelings on the matter.